To provide you with the best experience, we’ve gathered some of the most common questions from our customers:
We protect your information from your device to our servers through data encryption. We comply with the highest standards of online security. No one has access to your financial details.
Within up to 7 working days after your purchase is confirmed, you will receive a tracking number via email. You can use it to track your order directly on the courier’s website, following it all the way to delivery.
Our customers usually receive their orders within 5 to 9 working days. Products are shipped directly from our suppliers to your address.
Our suppliers are located mainly in the United States, Asia, Europe, and also the United Kingdom.
No. Instalments are only available for credit card payments.
Yes. We offer an exchange or refund for manufacturing defects within 7 days of receiving your order.
Please see our Returns & Refund Policy for more details.
You can track your order using the tracking code we email you. If there's a delay or issue, please email us at:
📧 support@uniqueforyou.uk
You can also refer to our Shipping Information section.
For international products, customs charges may apply if the value exceeds £100, depending on local regulations.
These charges are the responsibility of the customer. If you need help, please contact us.
Unique For You is an online store. Our fulfilment centre is based in London, and our main contact method is by email:
📧 support@uniqueforyou.uk
We aim to respond within 24 hours.
Each product includes a detailed size guide with specific measurements to help you choose correctly before purchasing.
Please email us at support@uniqueforyou.uk, and we’ll start the refund process.
You can also refer to our Refund Policy.
Yes — only with credit card. You can pay in up to 12 instalments.
We’re happy to help! Send us an email at support@uniqueforyou.uk or fill out the contact form on our website.
We’ll get back to you within 24 hours.
If your order has already been processed or dispatched, cancellation is no longer possible.
If you need to update the delivery address, please contact us as soon as possible and we’ll do our best to help.
