You may request a return or exchange within 7 calendar days from the date of delivery.
The first step is to contact our Customer Support Centre.
Please reach out via email at support@uniqueforyou.uk or WhatsApp at +44 7721 385 910.
We will guide you through the return process step-by-step.
Once we receive the returned item, our team will inspect it to confirm its condition.
After verification, you may choose between:
Exchange: for any other product currently in stock
Refund: full reimbursement of the amount paid for the product
Our exchange process is simple. Please ensure that:
The request is made within 7 calendar days of delivery
The product is unused, not washed, and not ironed
It is returned in its original packaging
It shows no signs of wear or damage
If all conditions are met, contact us and we will present your exchange or refund options.
If the item meets the return policy conditions, contact us. We will assess the product and proceed with the exchange if approved.
It depends.
If the issue was due to a defect or our mistake, Unique For You will cover the shipping costs.
If the return is due to dissatisfaction (colour, style, etc.), the customer is responsible for return postage.
Once we receive and inspect the returned item, a new shipping process begins.
Estimated delivery time: 7 to 20 working days.
You will receive a new tracking code.
Unfortunately not. After the 7-day period, our system can no longer process that order.
We recommend checking the product carefully upon delivery.
Yes — if your request meets the return conditions.
Email or WhatsApp us with the link to the new product, including colour and size.
If the new item is more expensive, we will send a payment link.
If it’s cheaper, we will refund the difference to your original payment method.
IMPORTANT: In such exchanges, the return shipping cost is the customer's responsibility.
Unique For You only covers shipping costs for defective or damaged items.
Yes. Just let us know your new address when requesting the exchange, and we’ll update your delivery details.
Exchange: for another product available in stock
Refund: full reimbursement of the amount paid
📧 support@uniqueforyou.uk
📞 +44 7721 385 910
